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Help and Information
"Thank you our oder thas been received and checked. May we thank you and your delivery company for an excellent and informative service, the best we have had from anyone is a very long time. We will recommend you to our friends and definitely use you again.
Many thanks Margaret Barnett
Once again a very good service provided by you and Fountain Direct and I have been recommending you to my friends, family and the plumber that is refitting my bathroom. He has also taken your details after I told him what a good company you are to do business with and hopefully you should be seeing some business coming from him.
I am pleased to report that the seat and grab rail arrived this morning in excellent condition, thank you very much for this and your extremely efficient web site, order system and delivery schedule.
"Dear Karen. Thanks for your efficiency - now I see why our architect recommended you in the first place!
"Safe arrival ON THE DAY! Thanks for fantastic service.
"I just had to write to thank you all for the prompt attention to my order which was placed on the 12th and delivered today. Not only are your prices competitive but I am very impressed by your efficient service. These days far too many people are quick to complain, but you must be congratulated on the way your business is run.
Once again, thank you.
Jean Crocker "
The bathrooms items were delivered to me on Saturday. Everything I have seen looks fantastic and we are pleased with it.
Thank you for all your hard work getting us this far - it is very much appreciated and has made the task much easier and smoother for me than it might otherwise have been.
"Hello Hannah and Karen,
I just wanted to say a big, big thank you for the professional and friendly service you have given me over the past few weeks whilst Ive been ordering various parts for my bathroom and allowing me to make last-minute changes. Your company website is excellent (easy to use, search, and keep track of orders) and as the voice of FountainDirect that the customers hear, you are both a true credit to your company.
I have already recommended you to some people at work (there are 3000 people where I work and we offer an advice forum for recommendations), and will continue to recommend you in the future.
Keep up the good work.
All delivered safe and sound. Many thanks again, I will definitely recommend you to friends, family and colleagues! :-)
Kind regards, Jamie
"Thank you so much for avoiding a drama becoming a crisis. I await further next week. Kind regards, Aron
Delivered and as promised your driver phoned well in advance.
Your service has been far in excess of what my business suppliers can manage but is what ( I hope) I give to my customers.
"Would like to thank 'Fountain Direct' for their prompt attention & contact given to a recently placed order. All the way through to the delivery the service was spot on!!"
Just wanted to thank you to personally, and to Fountain Direct, for the excellent custome support/service I received. The Matki Shower Door was delivered in perfect condition by your happy and courteous driver. An altogether satisfying web purchase experience and Fountain Direct will be my first choice supplier for similar projects in future.
"Thank you very much for your good communication during my purchase. The tap has arrived and I really pleased with it.
Ill add Fountain to my favourites list for when I need something again.
the shower came yesterday and we had it installed this morning. It's amazing, really stunning. We've been after one of these for ages but they were too expensive until I discovered your site, that is!!
Many thanks, Amanda
"I'd just like to say a sincere thanks to karen and simon in particular who were very helpful indeed in assisting me sort out all the stuff i needed when frankly i didnt have a clue what i was doing :-)
"Order duly delivered on the day stated. Congratulations on an excellent service. I shall use Fountain Direct again in the future - you knock spots off some of your competitors!
"All the ordered materials arrived by Friday last and I am very impressed by the service supplied by yourselves. So much so I passed on your website details to a Cleethorpes couple who I now have already placed an order with you.
Please pass on my thanks to all involved with my order.
"As I have already said this will not be a one-off order and I will definitely guarantee you much more business in 2008 as I love your attitude. Its delightful to come across somebody with a perfect attitude to sales and supply etc....so my hat is off to you!
This project is a flagship for a project of at least 30 more houses (with more notice next time!!) plus the references that I will give to all of my contemporaries.
"Just a note to thank Karen & Hannah for their excellent level of service and help. Working in the construction industry for all my life I have come accross many suppliers both good and bad and can say I will have no hesitation to recommend Fountain Direct to anyone as one of the best companies I have dealt with for many years.
"I have to say your company, with the order updates, the speedy delivery, the reliable communications and most of all your prompt attention to this problem are absolutely world class and Superior to anything I have yet encountered in this house project!
"This arrived safely and on schedule.
I\'m most grateful for all your kind assistance with my order. I will certainly will be recommending Fountain Bathrooms to any friends who undertake bathroom or kitchen projects.
Just to let you know that the bathroom fittings arrived promptly and in good order today. Thank you for your excellent service and great delivery - we\\\'ll be using Fountaindirect again.
"Many thanks for your swift delivery - excellent product and service. Would thoroughly recommend.
"The tap was delivered at 0815 hrs this morning. Your organisation has been amazing not only having an efficient system but also having a speedy and personal response when there is the inevitable occasional hiccup.
I am sure that you will be pleased to learn that the new taps have arrived, however the purpose of this message is to express my personal thanks for all your assistance over recent months. Whilst I have been impressed with the website, pricing & service from Fountain Direct generally your personal help has been invaluable – FD are very lucky to have such an excellent employee.
I would have no hesitation in recommending Fountain Direct to any one in the future.
Many, many thanks
"Karen, Many thanks for your help. Everything arrived safely and nothing was broken or damaged. Am delighted with it all and most has already been fixed in my new bathroom and cloakroom, and looks splendid! Thanks for the excellent service. I don't usually buy things on line, but I must say my experience with you was absolutely pain free!
Best, Angie Simon"
"Delivery was early today and the product looks great. Thanks for the fast service.
Wow! thats really great - thanks so much!
"Thank you so much for your superb service. You delivered exactly what I wanted in my hour of need. I shall not hesitate to recommend you to
all of our friends and colleagues.
"That’s great, thanks for your efficient service.
Thank you very much for your prompt, efficient
and good value for money service. My taps have just arrived and the whole process has been extremely straightforward. I was particularly
impressed by the regular communication with regard to the status of my order.
"I just wanted to thank you for your courtesy and efficiency in dealing with my order. You were very helpful. It arrived a little later than anticipated because the carrier's van brokle down in Southport before he arrived at my house. He then had to wait for a repair from near Preston.
However it arrived only about 11/2 hours late, so it was fine.
Please pass this email on to your management so you can reap even more
praise and maybe get a pay rise, who knows?
"Thanks so much - I appreciate it. Can you re-charge my credit card? You never know who to believe, but these guys are pretty honest . . . I think! The sooner we can get it the better and thank you for your excellent service.
I have to say your company, with the order updates, the speedy delivery, the reliable communications and most of all your prompt attention to this problem are absolutely world class and Superior to anything I have yet encountered in this house project!
"thanks very much! Quick and efficient as ever. What a refreshingly good customer service.
"Many thanks for your fast dispatch and efficient service."
Your Basket Checkout
"Safe arrival ON THE DAY! Thanks for fantastic service. "
John Kitto, Gloucester
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