Customer Service

Customer Service

Shipping & Delivery
Privacy & Security
Information we gather from you is never divulged to any third parties, unless as a requirement of fulfilling your order. We may use your details to advise you of special offers or major changes at Easy Bathrooms.
Ordering safely with Easy Bathrooms
Once you have completed the selection of products you wish to purchase you may proceed to place an order. As soon as you click “go to checkout” your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode.

Guarantee
All products are covered by the manufacturers guarantee.

Returns & Replacements  PLEASE e-mail returns@fountaindirect.co.uk  

· If you are not satisfied with the order or you have changed your mind, you may return it within seven days of delivery for a full refund minus the costs of delivery and return carriage charges. (This excludes Special Orders as referred to in Para 1 which are subject to a re-stocking charge of 25%). We will exchange or refund any unused items returned to us, as sold in their original condition and packaging. It is your responsibility to ensure that returned goods reach us in a re-sellable condition in order to be refunded.

· They should be well packed and returned with your original invoice:



Please do not write or damage the original packaging as this will render the package un-sellable, and you will not be refunded.

· Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. If you are not satisfied with the condition of the goods you must:
i) Write your comments on the Consignment Note and return them with the driver.
ii) Inform Easy Bathooms within 24 hours.

If the driver refuses to wait whilst you check the packages against the delivery note – DO NOT ACCEPT THEM – and inform us immediately. If you are using a representative to sign for the goods on your behalf, please ensure that they follow these instructions and carefully examine all the packages.

· Within 24 hours you agree to open all the boxes and thoroughly check the goods for damage or shortages and inform us accordingly.

· You agree to indemnify us in full for any losses we suffer as a result of your failure (or your agents) to check the packages and notify us of any damage within 24 hours of the delivery.

Please follow the above instructions carefully, as manufacturers will not accept and refund faulty/damaged items unless they are notified within 24 hours of delivery.

· Upon return of the faulty or damaged items we will exchange the product or issue a full refund including delivery charges within 28 days.
· Products returned after the seven day cooling off period, will be subject to a 25% re-stocking charge and the cost of the transit.

· Please note that Your right to return Goods pursuant to the Distance Selling Regulations 2000 does not apply in this contract where the Goods are manufactured for You or customised to Your specifications, or deemed a Special Order.

Ordering

· We will endeavour to deliver your order immediately. Delivery times vary according to the manufacturer, and we will usually ship your complete order once all the goods are in stock.

· Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.

· If your item is not in stock, we will back order for you. You will also be emailed with the option to cancel if you would rather not wait and your money refunded.

· You will be emailed or telephoned the day before your goods are due to be delivered with details / tracking information for your goods.

· Goods can only be delivered to the customer’s address (they cannot be left with a neighbour) and must be checked and signed for. If the delivery is to a communal building like a block of flats, please note that the driver may require help unloading. The Carrier may also ask to see identification before leaving the goods, (to protect us from Credit Card fraud).

· Do not book any installers until the goods have been received and checked for damage or shortages by you. No liability can be accepted for costs caused by late deliveries or for any other reason.

· Heavy and bulky items may require assistance by the driver to off load them from the vehicle. This assistance will be required from the customer.

Payment, Pricing & Promotions
 
· The Price of the Goods is set out on the Website and on the confirmation of order. The price is in Great Britain Pounds Sterling and includes all taxes or other duties due, including Value Added Tax.

· Pricing Errors: In the event that there is a misprint or pricing error on the website then Fountain Direct will not be bound to honour any orders made at that price.