How long does delivery take?
Depending on the products you have ordered, we typically aim to deliver products within 7 days, however, the majority of products are ordered from the manufacturer and could take longer, special orders can be confirmed on order. There are, however, many items which are available for immediate dispatch. We have provided a guide for each product that you view explaining the approximate delivery period it takes for us to receive the goods from the relevant supplier from your initial order date. If you require a more precise delivery time please email us.
Scale of Delivery Charges -
Our delivery charges are displayed on the product page and there is one charge per order (not per item) .
Many items have FREE delivery, but if this is not possible here are our charges.
Small items on courier (DHL) - £9
Overnight for larger items as STANDARD - £18
Pallet delivery 2-3 day kerb-side service as CARRIAGE- £45 – Zone 1 (most of UK)
Central London and parts of Scotland postal areas will have a £20 surcharge for pallet deliveries – this will be applied at checkout and classed as Zone 5.
Other charges may apply for the Channel Islands and Ireland.
Export charges can be discussed with our sales department for all other World Wide destinations including Zero VAT destinations being a speciality.
Can I pick up my order?
Yes. If you prefer to pickup your order from our showroom or warehouse, please select this option when proceeding through the Checkout. We will then telephone you once your items are ready for collection and of course, there will be no delivery costs incurred.
Delivery Service -
Smaller items will be sent via DHL Parcels or XDP
Most larger orders and fragile items (ceramic, glass) will be delivered on a pallet as this is the best way to protect items. You will be contacted to arrange a convenient delivery day.
Please note, the pallet delivery service is a “kerb side” only service and drivers are not able to take goods off the pallet or inside the property.
Please inspect your order on arrival and alert the driver to any issue with the packaging or goods. Please report damages with photographs as soon as possible and inform the driver should any of the packaging be suspect and make sure this is noted on his paperwork.
Returns & Refunds Policy
If you are not satisfied with the order or you have changed your mind, you may return it within fourteen days of delivery for a full refund minus the costs of delivery. (This excludes Special Orders as referred to in Para 1 which are subject to a re-stocking charge of up to 25%).
If you cancel the Contract and the Goods have already been despatched, you must return the Goods to us at your own expense and risk and in saleable condition and in the original packaging. Therefore we strongly advise you to take care when returning Goods to us by ensuring that the Goods are appropriately packed and insured if necessary.They should be well packed and returned with your original invoice:
Fountain Direct – Returns
Unit 1, Watford Bridge Ind.Estate,
Watford Bridge Road,
Please do not write or damage the original packaging as this will render the package un-sellable, and you will not be refunded.
Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. If you are not satisfied with the condition of the goods you must:
i) Write your comments on the Consignment Note and return them with the driver.
ii) Inform Fountain Direct within 24 hours.
iii) For pallet deliveries please carefully check the goods on arrival and if the pallet appears suspect or damaged in anyway, this must be noted on the driver’s paperwork so that any future claims of damage can be dealt with swiftly.
· Within 24 hours you agree to open all the boxes and thoroughly check the goods for damage or shortages and inform us accordingly.
Please follow the above instructions carefully, as manufacturers will not accept and refund faulty/damaged items unless they are notified in a timely manner.
· Upon return of the faulty or damaged items we will exchange the product or issue a full refund including delivery charges within 28 days.